Shipping

At EasyQueen Collection, processing time refers to the period between placing your order and receiving your tracking number. During this time, your order is carefully customized, quality-checked, and securely packaged to ensure it meets our luxury standards before shipping.

Processing Time

On-hand hair: Please allow 3–5 business days for processing
Pre-order items: Please allow 7–14 business days for processing
Orders placed after 6:00 PM EST will begin processing the next business day at 8:00 AM EST
Processing times may vary during sales, promotions, or holidays
Expedited shipping does NOT reduce processing time

Once your order has shipped, a tracking number will be sent to the email provided at checkout. Please allow 24–48 hours for tracking updates to appear.

Order Changes & Cancellations

Orders may be changed or canceled within 48 hours of purchase
Once production has started, orders cannot be changed or canceled
All custom wigs, hair products, and services are final sale
No refunds or exchanges are accepted once processing begins

By placing an order, you agree to these terms in full.

Shipping Information

EasyQueen Collection is not responsible for:

Carrier delays
Weather-related delays
Lost, stolen, or damaged packages once shipped
Packages marked as delivered by the carrier

We strongly recommend double-checking your shipping address before completing checkout. Orders shipped to an incorrect address due to customer error are not eligible for refunds or replacements.

International Shipping

International customers are responsible for all additional shipping fees, duties, customs charges, and taxes
EasyQueen Collection is not responsible for customs delays or fees imposed by your country
Refused or unclaimed international packages will not be refunded

Delivery Responsibility

Once a package is handed over to the shipping carrier, responsibility transfers to the carrier. If your package is delayed, lost, or marked as delivered but not received, you must contact the carrier directly to file a claim.

Policy Acknowledgment

By completing your purchase with EasyQueen Collection, you confirm that you have read, understood, and agreed to this Processing & Shipping Policy, along with all other store policies.

Let customers speak for us

from 15 reviews

Lifetime Customer

This review is honestly a long time coming! Firstly, the customer service Bisola provided was 10/10! She communicated with me the entire time and went above and beyond to ensure that the bundles I sent made it to the right address. She also called me multiple times to clarify exactly what I wanted on my unit. The process was super fast and I got my unit in record time. That entire process went smoothly! Now on to the unit...The fit and style were perfect! Though I didn't install it immediately when I received it, I ended up taking it to Nigeria with me. (The unit was glue less and perfect on it's own but I was just being extra and lazy) The stylist that installed it was completely impressed that everything was customized and they didn't really have to do much. He even gushed at the layers that Bisola added lol! I loved my unit and what stood out to me is that you can tell she loves what she does and that is why she will ALWAYS have me as a customer! Thanks girlie!

Olufunto

01/14/2026

Custom Queens Crown

Best wig

I recommend one for you.best hair ever.

Honourine Muluh

09/09/2025

Layla (preorder)

Review

I love my wig. Will get another one.

07/09/2025

Perfection with easy Queen collection

Easy Queen did so well with reconstructing my wig. My wig looks brand new now.

Golden Ess

06/09/2025

WIG RECONSTRUCTION

Great Quality Hair!!!

Very flexible customer service! I needed this unit for my naming ceremony and was able to deliver within a week turn around! The hair was great quality!!! Soft and low shedding!

Dami

10/26/2023

The hair is perfect!

I ordered a jet black wig close to a month ago and I’ve been in love with it ever since. The quality of the bundle and the closure are both amazing! The turn around time was great and quick. Zero regrets

N.J.

10/11/2023

The best custom wig

I sent Abby a picture of the wig I wanted and she made it look EXACTLY like the photo. I was so impressed and I’m so happy with the quality. I really love it.

Victoria

Pleased

Pleased with my wig Revamp😍👍👌Thanks

01/14/2023

WIG REVAMP

A satisfied and grateful customer.

An excellent wig maker in the DMV area. Super knowledgeable and excellent customer service. When I arrived to get my custom wig installed for my event, I picked the wrong date, which would be the following Saturday. But, oh my, Ms. Abiola was kind and understanding. She was able to fit me into the busy Saturday schedule. She is kind, respectful, and polite, and she welcomed me into the salon with kind words that exuded understanding. My wig looks flawless; it was 100% worth the purchase, carefully installed, and she educated me on ways to care for my wig at home. I received tons of compliments; it was perfect for me; I wanted the custom wig to fit and look as natural as it could be, and that is exactly what I got. It was perfect for the shape of my head and face structure. I would surely be patronizing again and again. I don't usually write reviews, but I feel compelled to express the excellent services that Ms. Abiola provided on 10/22/2020.

B.B.

10/25/2022

Wɪɢ Cᴜsᴛᴏᴍɪᴢᴀᴛɪᴏɴ

Excellent customer service

My wig revamp looks flawless. Ms. Abiola is knowledgeable, and provided recommendation on how to revamp the wig. Delivery was prompt. Overall , I am a very happy 😊, and satisfied customer. Would surely patronize again.

Wig Revamp

I shipped my wig to be revamped. She did a great job revamping my bob wig and the turnaround time was very fast. I would recommend your service. Thank you

Joycelyne Ezekiel-Zang

08/09/2022

A bombbb product!

This wax stick is really great! Tamed my flyaways and helped accomplish the sleek and flat finish I was looking for on my bob wig. No white finish or residue. Highly recommended!

Jummy

03/29/2022